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C_OCM_2503 Examinations Actual Questions: SAP Certified Associate - Organizational Change Management - High Pass-Rate SAP C_OCM_2503 Frenquent Update

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SAP Certified Associate - Organizational Change Management Sample Questions (Q19-Q24):

NEW QUESTION # 19
What are typical sources of information for identifying stakeholder groups? Note: There are 3 correct answers to this question.

A. The IT department
B. Employee representative or works council
C. The HR department
D. The project sponsor
E. Senior managers of impacted business units

Answer: B,D,E

Explanation:
Identifying stakeholder groups in SAP OCM (Prepare phase) relies on diverse, authoritative sources. Option A is correct because the employee representative or works council knows frontline staff-e.g., warehouse workers impacted by inventory changes-ensuring their inclusion. Option D is correct as senior managers of impacted units (e.g., finance director) pinpoint key players like process owners or key users, offering a business perspective on who's affected. Option E is correct because the project sponsor, with a strategic view (e.g., "this impacts sales and procurement"), highlights high-level stakeholders like executives or cross-unit leads.
Option B is incorrect-HR might provide general employee data but lacks project-specific impact insight.
Option C is incorrect; IT focuses on technical roles, not broader business stakeholders. SAP OCM uses these sources to build a comprehensive stakeholder map.
"Stakeholder identification leverages works councils, senior managers of impacted units, and the project sponsor for a complete view of affected groups" (SAP Activate, Stakeholder Analysis Sources).

NEW QUESTION # 20
What are the benefits of a change story for an SAP cloud project? Note: There are 2 correct answers to this question.

A. Elaborating and aligning the change story with the key project stakeholders helps to create a shared understanding of the project.
B. The change story serves as the basis for all project-related communication assets, ensuring consistent messaging.
C. Integrating key opponents into the development of the change story fosters an attitude change and reduces resistance.
D. As the change story is updated on an ongoing basis, it provides important input for refining the change plan.

Answer: A,B

Explanation:
The change story drives alignment and consistency. Option A is correct because it standardizes communication assets (e.g., presentations). Option B is correct as collaboration with stakeholders builds consensus. Option C is incorrect-opponents may resist inclusion, and it's not a primary benefit. Option D is incorrect; the change story informs, but updates don't directly refine the plan.
Extract from SAP OCM Concepts: The change story ensures consistent messaging and shared understanding (SAP OCM Framework, Communication).

NEW QUESTION # 21
What are typical roles for managing and executing enablement activities in an SAP project? Note: There are 3 correct answers to this question.

A. Test manager for validating the enablement content
B. Content developer and trainer for creating and delivering enablement activities
C. Enablement lead for overseeing all enablement activities
D. Enablement administrator for managing the enablement logistics
E. Process owner for creating and delivering enablement content

Answer: B,C,D

Explanation:
Enablement in SAP projects involves specific roles to ensure effective training. Option A is correct because the enablement administrator handles logistics (e.g., scheduling, tools). Option B is correct as content developers and trainers create and deliver materials. Option E is correct because the enablement lead oversees the strategy and execution. Option C is incorrect-process owners provide input but don't typically create or deliver content. Option D is incorrect; test managers validate systems, not enablement content.
Extract from SAP OCM Concepts: SAP Activate's enablement workstream defines roles like administrator, trainer, and lead for effective learning (SAP Enablement Framework).

NEW QUESTION # 22
What is the main goal of a business readiness test in an SAP cloud project?

A. Detect people-related issues and challenges for an upcoming go-live
B. Collect ideas for change communication activities to support the go-live
C. Identify business managers that must be motivated to support the go-live
D. Evaluate if the incentive systems are suitable to support the upcoming go-live

Answer: A

Explanation:
A business readiness test (or assessment) in SAP OCM, typically in the Deploy phase, evaluates preparedness for go-live. Option A is correct because its main goal is detecting people-related issues-e.g., low training uptake or resistance in a unit-that could disrupt the transition, allowing mitigation before launch. For instance, a survey showing poor process understanding triggers extra enablement.
Option B is incorrect-identifying managers needing motivation is a stakeholder analysis task (Prepare), not readiness testing's focus. Option C is incorrect; collecting communication ideas is a planning activity, not the test's purpose, which is assessment. Option D is incorrect-incentive systems are HR-related and outside OCM's readiness scope. SAP OCM uses this test to ensure a smooth go-live.
"The business readiness test aims to detect people-related issues and challenges prior to go-live, enabling timely corrective actions" (SAP Activate, Business Readiness Assessment).

NEW QUESTION # 23
What are possible options for setting up organizational change management in the project organization? Note:
There are 3 correct answers to this question.

A. As a subproject
B. As part of the functional sub-projects
C. As a separate project
D. As a staff unit
E. As a cross-topic

Answer: A,D,E

Explanation:
OCM can be integrated into an SAP project in various ways. Option B is correct because treating OCM as a cross-topic ensures it spans all project areas (e.g., communication, training), aligning with SAP Activate's holistic approach. Option D is correct as a subproject allows OCM to have its own plan and resources under the main project. Option E is correct because a staff unit (e.g., reporting to the project lead) provides dedicated support without separate project status. Option A is incorrect-OCM is rarely a standalone project, as it supports the main implementation. Option C is also incorrect; embedding OCM in functional sub- projects dilutes its focus across technical areas.
Extract from SAP OCM Concepts: SAP Activate supports OCM as a cross-functional, subproject, or staff function to ensure alignment with project goals (SAP OCM Framework).

NEW QUESTION # 24
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